MY Putzmeister -Digital 360° Customer Experience
Putzmeister is presenting digital innovations, at bauma 2025 in Munich. For example, the company has further developed the MYPutzmeister portal established 2020 for customers, dealers and employees - and expanded it with practical functions.
Five years ago, Putzmeister expanded its portfolio with the MyPutzmeister portal, a modern platform for Putzmeister customers and dealers. This is a cross-channel platform that gives service staff, for example, even better and faster access to technical documents from Putzmeister than before. All relevant information can be accessed in bundled form at MyPutzmeister, in order to be able to manage machine data and documents for a specific machine, among other things, and retrieve them as needed.
One application integrated on the platform is particularly interesting for dispatchers: the Machine Cockpit. With the help of this tool, they are able to access machine data in real time and view the current status of their concrete pumps and truck mixers. For the iONTRON eMixer, this real-time data is expanded to include information on charging status, remaining range and battery status, so that there is no fear of coming to a standstill in the first place. In addition, the remote diagnosis of machine faults for concrete pumps with Ergonic 3 control has been significantly improved. In addition to a clear identification of critical machine faults, particularly detailed information on the cause of the fault as well as recommendations for action to solve the problem should significantly reduce downtimes.
With the MyFleet function, Putzmeister supports the dealers - and thus also the end customers. MyFleet provides a complete overview of the machines available in the sales area. In this way, Putzmeister dealers are able to serve customers even better by being able to call up targeted and quick information such as service documents or even special promotions from Putzmeister. Also helpful: the intelligent evaluations improve the overview of the availability of spare and wear parts at the dealer's premises and thus shorten the delivery times for the required parts.
In the course of the further development of MYPutzmeister, the user-friendliness of applications and functions was also optimised. For example, while previously it was necessary to first go to the electronic documentation PEDOC using the serial number in order to find the correct article numbers for ordering spare parts, today it is possible to go directly from the machine to the electronic catalogue. From there, an order can be placed directly.
MYPutzmeister is a platform that is constantly being extended and expanded to offer added value to dealers and customers. Not only the machine cockpit and MyFleet are merging more and more into a digital 360° view of the machine. In the Preventive Service List function, Putzmeister dealers are now automatically informed about upcoming maintenance and safety checks based on real-time machine data. This enables dealers to automatically inform or remind customers about upcoming inspections and tests - for better planning and to reduce unplanned repairs to the machines. In the event of a warranty claim, the applications are now also processed completely digitally in order to be able to provide feedback to customers much faster than before.
The Putzmeister digital team has one constant: it is continuously working on further new functions that are made available via MYPutzmeister. Digitisation is in the best hands here.
The New Experts App
Putzmeister Expertise and Machine Checks – All in one App!
Putzmeister presents the new Experts App. The app now has a new design and offers you an improved search function. The Experts App supports you in your daily work and helps you to expand your Putzmeister know-how. The redesigned app summarizes Putzmeister's global know-how in helpful news, videos, documents and calculators.
In addition, the Experts App will offer a company login with which you can carry out daily checks on the machine (e.g. departure check), document problems with pictures and communicate with your colleagues digitally. Thanks to the integrated translation function, language barriers will also be a thing of the past.
Download the app now for free from the Apple App Store or Google Play Store, or scan the respective QR code.
The app is available in the following languages: English, Spanish, French, German.
Functions without login
Videos - Your machine, simply explained
Discover descriptive videos on machine functions, step-by-step instructions for assembly and operation as well as valuable tips on maintenance and troubleshooting. Get the best out of your Putzmeister machine!
News - Always up to date
Never miss any news again and keep up to date with the latest developments relating to Putzmeister.
Full text search - quickly find the right machine
Find machine types and relevant topics in a flash with the intelligent full-text search.
Calculator & documents - Always at your fingertips
With our smart calculator, you can calculate the delivery rate, speed and volume in seconds - precisely, quickly and reliably. Perfect for optimum planning and maximum efficiency!
Access data sheets, support variants and other relevant machine documents at any time - quickly, digitally and always up-to-date.
Functions with company login
Machine checks with problem report function
Carry out a wide variety of customised checks on your machine, such as the departure check.
They also have a function for documenting and reporting any problems directly in their native language, with the integrated translation function ensuring internationally understandable communication.
This helps to speed up the process of finding a solution, as problems and photos can be reported directly to colleagues in the workshop.
Would you like to register your company and use the checks and other features of the ExpertsApp? Feel free to contact us.
Please note that the videos are not intended as a replacement for operating instructions and corresponding training courses. They are intended as a supplement to these resources to improve the use of your machine.
Ergonic Edge
Putzmeister presents the world's first bidirectionally connected truck-mounted boom pump
Thanks to the Ergonic Edge platform developed by Putzmeister, bidirectional data transmission will also be possible in the future, which will take machine availability to a new level. With Ergonic Edge, Putzmeister is thus opening up a new field of possible applications in order to significantly increase added value for customers.
As a development project, Ergonic Edge marks the next evolutionary step in the construction industry and is intended to provide customers with innovative services such as remote service and remote access and provide the basis for state-of-the-art technologies. These technologies help to reduce downtime by enabling rapid remote problem identification and resolution - which in turn results in significant time and cost savings.
Highlights
Bidirectional infrastructure
Ergonic Edge enables two-way communication, which ensures optimised interaction between the Putzmeister service network and customer machines and creates the basis for further technological developments and innovations.
Remote service
The Putzmeister service network is intended to provide a detailed view of all service-relevant machine data in real time for faster solutions to problems in an emergency - this should lead to a reduction in service costs.
Machine parameters can be adjusted flexibly and efficiently remotely via the Putzmeister service network. This function can be helpful in the event of servicing but should also enable fine adjustment of the machine
Technological basis
Another goal of the Ergonic Edge platform is to be the basis for future digital and automated applications through further developments and updates. Other functions such as teaching sensors and software updates ‘over the air’ are also planned.
Benefits for Our Customers
Increased availability
Thanks to minimised downtime and maximum productivity.
Lower costs
Thanks to fast remote fault analysis and rectification, long waiting times for a technician are also eliminated. This means more uptime and greater efficiency.
Access to innovative technologies
Users benefit from the latest developments of the Ergonic Edge platform and secure competitive advantages.
Ergonic Edge at bauma 2025
Putzmeister is committed to maximising customer satisfaction and is setting new standards for the future of the industry with Ergonic Edge. With this project, the company is pursuing the goal of sustainably transforming the construction industry with innovative solutions.
Experience a live presentation of the Ergonic Edge platform at the bauma 2025 using an exemplary use case to illustrate the future added value for remote service.
Interested in more information? Sign up now to get in touch.